Terms and Conditions for Dayton Pet Care
​
Terms of Conditions for Dayton Pet Care Pet Boarding Services
​
Effective Date: 2-11-2024
These Terms and Conditions ("Agreement") constitute a legally binding agreement between Dayton Pet Care ("Company") and the pet owner ("Owner") regarding the boarding services provided by the Company in Dayton, Ohio ("Services"). By utilizing the Services, the Owner agrees to be bound by these Terms and Conditions.
1. Pet Boarding Services:
1.1 The Company will provide boarding services for the Owner's pet(s) as agreed upon.
1.2 The Owner agrees to provide accurate and up-to-date information regarding the pet(s) to ensure proper care and safety.
1.3 The Company reserves the right to refuse or terminate services if the pet(s) exhibit aggressive behavior or pose a risk to the safety of other pets or staff.
2. Reservations and Payments:
2.1 The Owner shall make reservations for pet boarding in advance, subject to availability.
2.2 A non-refundable deposit may be required to secure the reservation, with the remaining balance payable upon check-in.
2.3 Accepted forms of payment include cash, credit cards, or any other payment method specified by the Company.
3. Health and Vaccinations:
3.1 The Owner warrants that the pet(s) are in good health and have received all required vaccinations.
3.2 The Company reserves the right to request vaccination proof before boarding.
3.3 In case of illness or suspected illness during boarding, the Company may, at its sole discretion, engage a veterinarian and the Owner shall be responsible for all associated costs.
4. Care and Responsibility:
4.1 The Company agrees to provide proper care, attention, and suitable accommodation for the pet(s) during the boarding period.
4.2 The Owner shall provide sufficient food and any necessary medication for the boarding period, clearly labeled with instructions.
4.3 The Company will make reasonable efforts to administer medication as instructed, but it is the Owner's responsibility to provide accurate dosage information and inform the Company of any changes or special instructions.
4.4 The Owner acknowledges that pets may be exposed to other animals during boarding, and while the Company will take reasonable precautions, it cannot be held liable for any illness, injury, or loss arising from such exposure.
5. Liability:
5.1 The Owner agrees to assume all liability for any damages, injuries, or losses caused by the pet(s) during the boarding period.
5.2 The Company shall not be liable for any injury, illness, loss, or death of the pet(s) that is not a result of the Company's negligence.
5.3 The Owner agrees to indemnify and hold the Company harmless from any claims, liabilities, damages, or expenses arising from the Owner's pet(s) or the Owner's breach of this Agreement.
6. Cancellation, Late Pickups, and Refunds:
6.1 Cancellations made by the Owner with advance notice may be eligible for a refund of a portion of the total boarding fees, subject to the Company's cancellation policy.
6.2 The Company reserves the right to modify or cancel reservations due to unforeseen circumstances, such as natural disasters or facility maintenance. In such cases, the Company will make reasonable efforts to notify the Owner and provide a refund or reschedule the boarding period.
Unconfirmed Bookings
​
6.3 Do not book before confirming our availability and vaccination records. Failure to do so will result in a 30% penalty for refunds
​
Last-Minute Cancellations (Early Pick-ups)
​
At Dayton Pet Care, we understand that unforeseen circumstances can arise, and occasionally clients may need to cancel their appointments. However, last-minute cancellations and last-minute early pick-ups can disrupt our operations and affect the availability of our services to other clients. To ensure fairness and maintain efficient scheduling, we have implemented the following policy for clients who cancel last minute on multiple occasions:
1. Definition of Last-Minute Cancellation:
- A last-minute cancellation refers to any cancellation made within the same day of the scheduled appointment time.
2. Three Strikes Policy:
- If a client cancels last minute three times within one year, the following actions will be taken:
3. First Offense:
- On the first instance of a last-minute cancellation, we will send a polite reminder to the client, emphasizing the importance of honoring scheduled appointments and the impact of last-minute cancellations on our operations and other clients. A late fee may apply on first offense if canceled close to the time of drop-off.
4. Second Offense:
- If a client cancels last minute for the second time within the specified period, we will implement the following measures:
- The client will be notified of their second offense and reminded of our cancellation policy.
- A non-refundable cancellation fee of 50% for the remaining days will be charged to the client. This fee should cover the expenses incurred due to the cancellation and help mitigate the inconvenience caused to our business.
​
5. Third Offense:
- If a client cancels last minute for the third time within the specified period, the following steps will be taken:
- The client will be notified that they have reached the third offense and their account will be reviewed.
- Depending on the nature of your business, you may choose to implement one or more of the following actions:
a. Suspension of services: The client's access to our services will be temporarily suspended for a specific duration.
b. Termination of the client's account: The client will no longer be able to book appointments or utilize our services.
​
6. **Pick-Up Policy**: Owners are expected to pick up their pets on the designated pick-up day as communicated at the time of booking.
7. **Late Pick-Up Fee**: A $25 fee will be imposed for each pet not picked up on the designated day if our facility is over capacity. This fee is to cover the additional care and resources required to accommodate pets beyond our capacity.
8. **Capacity**: Our facility has a limited capacity to ensure that every pet receives adequate care and attention. As such, any delays in pick-up can strain our resources and the well-being of all pets in our care.
9. **Notification of Delay**: If you anticipate a delay in picking up your pet, please notify us as soon as possible. Early notification helps us make necessary arrangements to ensure all pets are adequately cared for.
​
10. Invoice Due Date/Late Fees
All invoices issued by Dayton Pet Care must be paid by the due date specified on the invoice.
10.1 Late Fee
A late fee of $10 will be applied to all invoices that remain unpaid after the specified due date.
10.2 Notification
Clients will be notified via email or another agreed-upon method of communication when an invoice is approaching its due date and once it has expired.
10.3 Fee Application
The $10 late fee will be added to the total invoice amount immediately upon expiration and will be reflected in a revised invoice.
10.4 Payment of Late Fee
The late fee must be paid in full, along with the unpaid invoice amount, to bring the account back to good standing.
​
10.5 Communication and Documentation:
- Maintaining clear and transparent communication with clients throughout the process is essential. All notifications, reminders, and actions taken should be documented for reference and future discussions, if necessary.
​
11. Flexibility:
- It is important to exercise discretion and flexibility when implementing this policy. In exceptional circumstances, where cancellations are due to emergencies or extenuating circumstances, you may consider waiving the penalties or providing alternative solutions on a case-by-case basis.
12. Governing Law and Jurisdiction:
12.1 This Agreement shall be governed by and construed by the laws of the state of Ohio without regard to its conflict of laws principles.
12.2 Any disputes arising out of or in connection with this Agreement shall be resolved exclusively in the state and federal courts
​
If you have any questions at all, don’t hesitate to give us a call at
(937) 987-5044